Privacy Policy

Nine Win takes the handling of personal data seriously. This page explains what information the platform collects, how it is used, and the rights available to players based in the United Kingdom. Pointissimo B.V. operates the platform under Curacao Gaming Authority licence OGL/2024/969/1019, and the privacy practices described here apply to all registered accounts, including those created by UK players using GBP (£) as the primary account currency.

What Information Nine Win Collects

When a player registers an account, the platform collects personal details necessary to operate a licensed real-money gambling service. This includes full name, date of birth, residential address, identification number, and email address. Additional data may be gathered during the Know Your Customer process, which can require a valid passport, national identity card, or driver’s licence, along with a proof-of-address document issued within the previous three months.

Beyond identity documents, Nine Win records transactional data linked to deposits, withdrawals, and bonus activity. Payment method details, game history, session logs, and device information may also be retained as part of standard account monitoring. If players contact the support team, correspondence via live chat or email to support@ninewin.com becomes part of the account record.

The platform may collect technical data automatically, including IP address, browser type, operating system, and cookie identifiers. This data supports fraud prevention, compliance with applicable regulations, and the delivery of a consistent user experience across desktop and mobile access.

How Personal Data Is Used

The primary purpose of data collection at Nine Win is to verify identity, process transactions, and comply with anti-money laundering obligations. The platform uses personal information to:

• Confirm player eligibility and enforce the 18+ age requirement
• Complete KYC and enhanced due diligence checks before processing withdrawals
• Monitor accounts for fraud, duplicate registrations, and payment ownership compliance
• Credit bonuses, cashback, and rakeback correctly under the applicable promotional terms
• Respond to support queries related to accounts, payments, and responsible gambling tools
• Apply deposit limits, self-exclusion requests, and dormancy rules in line with account settings

Marketing communications are sent only when a player has provided separate optional consent during registration. Players who unsubscribe from promotional emails will no longer receive bonus codes or campaign notifications, though transactional messages related to account security and verification remain active.

Data Sharing and Third Parties

Nine Win does not sell personal data to third parties. Information may be shared with payment processors handling Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency transactions where this is necessary to complete a transaction. Providers of identity verification services, fraud detection tools, and customer support platforms may also receive limited account data for the sole purpose of fulfilling those contracted functions.

Game providers from the current directory of 63 studios operate games within the platform environment but do not receive player identity data beyond what is technically necessary to run the gaming session. Aggregate and anonymised data may be used for analytics and product development.

Where required by law or by a regulatory authority, Nine Win may disclose account information without prior notice. This includes responses to law enforcement requests and compliance with financial crime reporting obligations.

Data Retention

Account data is retained for five years after a player stops using the service. This retention period applies regardless of whether the account was closed voluntarily, suspended for terms violations, or flagged during a KYC review. Players who request account closure should be aware that stored records remain accessible to the platform during this window for legal and compliance purposes.

Accounts that have been inactive for 12 consecutive months are classified as dormant. A monthly fee of up to £10 may be applied to dormant balances, and if the remaining balance falls below that amount, the outstanding funds may be deducted in full. The data retention policy continues to apply to dormant accounts.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to manage sessions, remember account preferences, and analyse traffic patterns. Players can manage cookie settings through browser controls, though disabling certain cookies may affect how the cashier, game lobby, and account settings function.

Third-party analytics tools and advertising partners may set their own cookies when players access promotional pages or affiliated links. Nine Win recommends reviewing browser notification settings, particularly when prompted to enable push notifications on desktop or mobile, to maintain full control over tracking preferences.

Player Rights Under Data Protection Law

Players based in the United Kingdom have rights over the personal data held about them. These generally include the right to access a copy of stored information, the right to request corrections where data is inaccurate, and the right to raise a complaint with the relevant supervisory authority if data handling concerns arise.

Requests related to personal data can be directed to the support team via live chat or by email. Identity verification may be required before any data access or deletion request is processed. Requests to delete data are subject to the five-year retention requirement and any overriding legal obligations.

For further information on how Nine Win handles player protection measures, including deposit limits and self-exclusion tools, visit Nine Win responsible gambling. Players looking for a broader overview of the platform, including the game catalogue and payment options available at Nine Win official website, will find relevant details across the main site sections.

Security of Stored Data

All data transmitted between the player’s device and the platform is protected by TLS 1.2 encryption with ECDHE_RSA key exchange using X25519 and AES_128_GCM cipher. This standard applies to registration, login, cashier operations, and account management pages. Cryptocurrency wallet addresses generated during deposits are also handled within this secure environment.

Internal access to personal data is restricted to staff and contractors who require it for their specific operational role. The platform states that games use provably fair technology, and game outcomes are recorded in Casino History within the player’s account profile.

Changes to This Policy

Nine Win may update this privacy policy from time to time to reflect changes in regulation, platform features, or data handling practices. Players are advised to review this page periodically. Continued use of the account after a policy update constitutes acceptance of the revised terms. Material changes that affect existing account holders will be communicated through the registered email address where practicable.